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- What is eHerkenning
- Which eHerkenning level do I need?
- What are the costs of eHerkenning?
- What components does a Digidentity account & registration consist of?
- Can I share my eHerkenning or Digidentity account or transfer it to another person?
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- How do I apply for eHerkenning?
- How does Digidentity verify my identity?
- How does Digidentity verify a company?
- What is a Letter of Authorisation?
- In-Registration Payments for eHerkenning subscriptions - Payment Change
eHerkenning
Information regarding the registration and use of eHerkenning
Getting eHerkenning
Letters of Authorisation
- What is a Letter of Authorisation?
- How do I ensure the letter(s) and personal data are successfully delivered?
- Why do I need multiple Letters of Authorisation?
- What should I do if my authorisation letter has expired?
- How long does the signature verification of an authorisation letter take?
- Why is my letter of authorisation rejected?
Using your eHerkenning
Company Administrators
Managing your eHerkenning
- I cannot access my Digidentity Wallet app. How do I regain access?
- Changes to your Chamber of Commerce (KvK) number or company details
- How can I upgrade my eHerkenning?
- How do I cancel my eHerkenning subscription?
- How do I add another organisation to my account?
- Can I take over or transfer someone else’s eHerkenning?
Chain Authorisations
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- How can I request an eHerkenning chain authorisation as an intermediary?
- How do I alter a received chain authorisation?
- Does my client receive a notification when I request a chain authorization?
- I have requested a chain authorization as an intermediary, but I do not see it when I try to log in.
- How can I log in with a chain authorisation?
eHerkenning Without KVK
eHerkenning level 3 Tax
eHerkenning PROBAS
- How can I adjust an employee’s authorisations?
- What do I need to register for eHerkenning PROBAS?
- Where can I find my organisation's PROBAS number?
- How do I designate an authorised PROBAS representative?
- How do I start the registration for PROBAS?
- My PROBAS registration is stuck on pending, what should I do?
Legal & Compliance
Troubleshooting
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- I receive a message that I am not authorised when logging in with eHerkenning
- I can't log in because my email keeps being requested (login loop), what can I do now?
- I receive a message that my smartcard was not found when logging in with eIDAS. What can I do?
- I cannot log in to Stichting EPS (Roy-Data 2.0) - what can I do?