-
- What is eHerkenning
- How do I add a new company to my account?
- I don’t know which eHerkenning level I need
- What are the costs of eHerkenning?
- How can I upgrade my eHerkenning?
-
- How do I renew an authorisation?
- Can I share my Digidentity account and/or products?
- How do I know if I have completed the registration process?
- Why has my coupon code not been accepted?
- How do I apply for eHerkenning?
eHerkenning
Information regarding the registration and use of eHerkenning
General
Letters of Authorisation
- How can I ensure that my Letter of Authorisation is uploaded correctly?
- How long does the signature verification of an authorisation letter take?
- Why is my letter of authorisation rejected?
- What should I do if my authorisation letter has expired?
- Why have I received multiple letters?
- How do I ensure the letter(s) and personal data are successfully delivered?
Chain Authorisation
-
- What is the difference between an eHerkenning authorisation and a chain authorisation?
- How do I renew chain authorisations that are about to expire?
- Why must the services of the client and intermediary match exactly?
- Does every portal support chain authorizations?
- How can I modify or change a chain authorisation?
-
- How can I request an eHerkenning chain authorisation as an intermediary?
- Does my client receive a notification when I request a chain authorization?
- I have requested a chain authorization as an intermediary, but I do not see it when I try to log in.
- How can I log in with a chain authorisation?
- Can I request a chain authorisation for a customer with a different eHerkenning supplier?
Company Admin / Self Service Portal
- Company admin level 4 product
- I have eHerkenning and want to become administrator
- Manage eHerkenning: Invite Users and Modify Permissions
- How do I cancel an employee's subscription?
- How do I extend an employee's authorisation?
- How can I find out who the Company Administrator of my organisation is?
Login & Troubleshooting
- How do log in with eHerkenning on behalf of a fiscal entity?
- I can't log in because my email keeps being requested (login loop), what can I do now?
- I receive a message that my smartcard was not found when logging in with eIDAS. What can I do?
- I cannot log in to Stichting EPS (Roy-Data 2.0) - what can I do?
- How do I log in with eHerkenning?
eHerkenning Without KVK
PROBAS
- What do I need to register for eHerkenning PROBAS?
- Where can I find my organisation's PROBAS number?
- How do I designate an authorised PROBAS representative?
- How do I start the registration for PROBAS?
- My PROBAS registration is stuck on pending, what should I do?
- Can I retry my eHerkenning PROBAS application to verify that I am the Authorised Representative?