If you have received the 'Green Tiger' error message when submitting a letter of authorisation, it may be due to one of the following reasons:
- The letter(s) have expired: These letters are valid for 30 days. After this timeframe, you will receive an error message.
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The letter(s) have been rejected too many times: The letter file will be blocked after a maximum of 5 unsuccessful attempts. Following this, you will receive the stated error message.
In these circumstances, the Service Desk will need to create a new letter file for you. Please contact us via email at helpdesk@digidentity.com, or ask to speak to an employee in the chat.