An authorisation to log in to services or request certificates on behalf of your organisation is valid for a maximum of five years.
Has your authorisation expired, or is it about to expire? You must renew it. Renewing an authorisation is free of charge.
Please note: Digidentity automatically sends email reminders when your authorisation is about to expire.
Make sure the email address in your account is up to date and regularly check your spam or junk folder.
Which situation applies to you?
Your authorisation has already expired:
Open My authorisation has expired below.
Your authorisation will expire within 30 days:
Open My authorisation is about to expire below.
My authorisation has expired
If your authorisation has expired, you cannot use the relevant product until the authorisation has been approved again. Your product registration will change from Completed to Incomplete.
Follow these steps to renew your authorisation.
- Log in at https://my.digidentity.eu .
- Open the Products tab.
- Cannot find the product? Check your Archived products.
- Click Continue next to the eHerkenning product for the organisation whose authorisation you want to renew.
- Follow the steps to complete your registration.
What happens next?
Your organisation has a Company Administrator:
Your renewed authorisation will be submitted to the Company Administrator for approval.
Your organisation does not have a Company Administrator:
New authorisation letters will be created. These must be signed and submitted by the authorised representative(s) of your organisation. Once the authorisation letters have been approved, you can use your eHerkenning again.
You are the Company Administrator:
You cannot approve your own authorisation. Another Company Administrator can approve it for you. If there is no other Company Administrator available, your authorisation must be approved using authorisation letters.
My authorisation is about to expire
If your authorisation will expire within 30 days, you can renew it in advance.
Select the situation that applies to you:
Your organisation has a Company Administrator:
Your Company Administrator can renew your authorisation through the Self Service Portal.
Your organisation does not have a Company Administrator:
You can start the renewal yourself through the Self Service Portal. New authorisation letters will be created as part of the process.
You are the Company Administrator:
You cannot renew your own authorisation in advance. Ask another Company Administrator to renew it for you. If there is no other Company Administrator, wait until your authorisation has expired and then renew it using authorisation letters.
My organisation has a Company Administrator
The Company Administrator can renew a user's authorisation in advance.
- The Company Administrator goes to the Self Service Portal and logs in.
- Select the relevant organisation.
- Open the Users tab.
- Select the relevant user.
- Click Renew authorisation.
The authorisation will then be valid for another five years.
My organisation does not have a Company Administrator
If your organisation does not have a Company Administrator, you can start the renewal yourself.
- Go to the Self Service Portal and log in.
- Select the relevant organisation.
- Under My products, select the relevant product.
- Click Renew authorisation.
- Download the authorisation letters.
- Have the letters signed by the authorised representative(s) named on the letters.
Please note: the authorisation letters must be submitted by the authorised signatory named on the relevant letter.
After submission, the letters are manually reviewed by Digidentity.
I am the Company Administrator
You cannot approve or renew your own authorisation in advance.
If your organisation has another Company Administrator, they can renew the authorisation for you.
If there is no other Company Administrator, wait until your authorisation has expired. You can then have the authorisation approved again using authorisation letters.
After renewal
Once your authorisation has been approved again, it will be valid for another five years and you can use the relevant product again.
More information about the different parts of a Digidentity account and registration can be found here: What are the different parts of a Digidentity account and registration?
Were you unable to renew your authorisation, or do you need more information? Click the chat icon in the bottom-right corner to contact us.