If you are unable to log in, and you are sent back to the login screen after entering your email address, you can take the following steps:
- Go to my.digidentity.eu;
- Enter your email address under the “Use your email address” heading;
- Click ‘Continue’;
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Click on ‘Forgot your password’.
You will now receive an account recovery code at the email address you provided.
- Enter the account recovery code;
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You will now receive a message from your two-factor authentication, enter the code or approve the notification.
- Do you not have access to one of the two-factor authentication methods shown? Contact the service desk via helpdesk@digidentity.com.
- Confirm your date of birth;
- Click on 'Continue';
- Enter a new password;
- Click 'Continue'.
You will now be logged into your account.
- Click on “Change Password”;
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Enter a new password.
After this you can log in again.