Have you purchased the wrong eHerkenning product, do you need a higher assurance level, or would you like to switch to a longer subscription term? You can change or upgrade your existing eHerkenning product through your Digidentity account.
⚠ Important: choose the correct subscription term
For your upgrade to work immediately, you must choose a subscription term that is equal to or longer than the term of your current product.
If you choose a shorter subscription term, the upgrade will not work and you will not be able to use the new product or level immediately.
Always choose a subscription term that is equal to or longer than your current term.
The remaining value of your current subscription can also only be credited when you choose an equal or longer subscription term.
How to change or upgrade your eHerkenning product:
- On your PC or laptop, log in at my.digidentity.eu .
- Select Products.
- Select the eHerkenning product you need. Make sure you choose a version with a subscription term that is equal to or longer than your current product.
- Select Buy now.
- Complete the remaining registration steps. Your existing information will be reused where possible.
Once the upgrade has been completed successfully, you can immediately use your new eHerkenning product or level.
Which eHerkenning product do I need?
The organisation or online service you want to access determines which eHerkenning level and product you need.
If you are unsure, check with the organisation you want to log in to or use our eHerkenning tool .
I only want a longer subscription term
Select the same eHerkenning product you currently use and choose a longer subscription term.
How is an upgrade invoiced?
If you choose a subscription term that is equal to or longer than your current term, the remaining value of your current subscription is credited towards the new product. You only pay the difference.
If you choose a shorter subscription term, the upgrade will not work and the remaining value of your current subscription cannot be credited as part of the upgrade.
I purchased a higher eHerkenning level than I need
Do not purchase another product through the upgrade process.
Please contact our Service Desk at helpdesk@digidentity.com so we can review your situation.
Still unable to log in after completing your upgrade?
First check whether you selected a subscription term that is equal to or longer than the term of your current product.
If you did and you are still unable to log in, please contact our Service Desk at helpdesk@digidentity.com.