Digidentity Service Desk
Registration Process
Step 1: Create your account
Step 2: Confirm your email address
Step 3: Enable Two-factor authentication
Step 4: Add your personal details
- Why does Digidentity need my name and address details?
- Why do I need to provide my previous name(s)?
- Do I need to provide my gender?
- Why do I need to provide previous address history?
- My address is not listed, what do I do?
- I am shown a processing message stating that it is taking longer than expected, what do I do?
Step 5: Prove your identity
- Which identification documents do I need to provide to prove my identity?
- Why is my DVLA driving licence being rejected?
- Why is my UK passport being rejected?
- Why are my financial details being rejected?
- Why is my mobile phone contract being rejected?
- What are identity questions? And why do you ask them?
Step 5: Prove your identity using the Digidentity app
- What is the Digidentity app and why do I need to use it?
- Which documents can I upload using the app?
- What are the device requirements for the Digidentity app?
- I do not have enough memory on my device, what now?
- What is a QR code?
- Where can I find the QR code?
Complaints Procedure
Version
Profile Maintenance
Recover your login details
Deleting your account
General
About Digidentity
GOV.UK Verify
General FAQs
- How does Digidentity verify my identity?
- Will verifying my identity affect my credit report?
- How do I get back to the GOV.UK verify registration process?
- Why do I see a 500 error?
- Why do I see a 404 error?
- How do I return to the GOV.UK verify service I was registering for?
