Digidentity Account

• Account Creation ▶
  • I haven't received my email confirmation code
  • Why wasn't my email confirmation code accepted?
• Get a product ▶
  • How do I return to my registration?
  • Can I register on behalf of someone else?
  • Why has my coupon code not been accepted?
  • How do I know if I have completed the registration process?

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• Getting Started ▶
  • How do I upload my identity document?
  • Why do I need to verify my identity?
  • Can I verify my identity using an expired document?
  • My address is not listed, what do I do?
  • Do I need to provide my gender?
• Rejections & Errors ▶
  • My account is blocked after multiple failed ID uploads
  • Why was my identity document rejected?
  • The identity document that I used for registration has expired, what should I do?
• Processing & checks ▶
  • How long does an identity verification take?
  • What is a manual check and how long does it take?

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• Why does Digidentity need to verify my company?
• How does Digidentity verify a company?

• How do I restore access to my Digidentity App (2FA/Smart Card/Certificate)?
• What is a certificate?
• My certificate is about to expire. How can I renew it?
• I received an email that my certificate is going to expire. What does this mean?
• What is a QR code and where can I find it?
• I have the message 'QR code not valid', what can I do?

• Security & Access ▶
  • I've received a suspicious email which asks for personal details. What do I do?
  • How do I set up two-factor authentication?
  • Is the information on my Digidentity account secure?
  • I received an email saying that my Digidentity profile has been updated
  • What is two-factor authentication?
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• Personal Details ▶
  • What is personal data?
  • How can I edit my personal details?
  • How can I update my address details?
  • How can I change my email address?
• Account ownership & rules ▶
  • Can I share my Digidentity account and/or products?
• Account Deletion ▶
  • How can I delete my Digidentity account?
  • Why have I received an email stating that my account will be deleted?

• What do I do if I notice suspicious activity on my account?