You receive an verification code by email when you:
- create a new Digidentity account; or
- try to recover access to an existing Digidentity account.
This code is used to confirm that you have access to the email address provided.
If you do not receive the verification code, please follow the steps below first.
Please check the following:
- Make sure you entered the correct email address;
- Check your Spam and Junk folders;
- If you use a business email address, ask your IT administrator to add noreply@digidentity.eu to the list of trusted or safe senders;
- Use the option to resend the verification code;
- Wait a few minutes and then try again.
If you still do not receive the 8-digit verification code after following these steps, please contact our Service Desk at helpdesk@digidentity.co.uk.
Please include the email address on which you are trying to receive the verification code.