You can deactivate or permanently delete your Digidentity account:
- through My Digidentity on a PC or laptop;
- through the Digidentity Wallet app.
⚠ Never delete your account while you have active products or subscriptions that have not been cancelled.
Deleting your account does not cancel your products or subscriptions. First disable the automatic renewal of all your subscriptions and check that each cancellation has been processed correctly.
If you delete your account too early, you may lose access to your products and subscription information while outstanding payments or other obligations remain in place.
If you are unsure whether everything has been cancelled, contact our Support team before deleting your account.
What is the difference between deactivating and deleting?
If you deactivate your account, you have 30 days to restore it.
If you delete your account, the permanent deletion process starts immediately and cannot be reversed.
Delete your account through My Digidentity
- On a PC or laptop, log in to My Digidentity.
- Go to Settings.
- Select Deactivate my account or Delete my account.
- Read the warning carefully and confirm your choice.
Option 1: Deactivate my account
Your account will be deactivated, but your data will remain in our system for 30 days.
- If you log in again within 30 days, your account will be automatically reactivated.
- If you do not log in again within 30 days, your account will be queued for permanent deletion.
- Once permanent deletion has started, it cannot be reversed. Your data will then be deleted within 24 hours.
Option 2: Delete my account immediately
Your account will be terminated immediately and the permanent deletion process will begin straight away.
- After confirmation, your data will be deleted from our systems within 24 hours.
- This process is irreversible and cannot be cancelled.
Delete your account through the Digidentity Wallet app
- Open the Digidentity Wallet app and log in using your 5-digit PIN.
- Open your digital ID card.
- Select Deactivate account or Delete account.
- Read the warning carefully and confirm your choice.
Watch the video below for a step-by-step explanation.
What happens after deletion?
Once your account has been permanently deleted, you will no longer have access to the products and information associated with it. The deletion cannot be reversed.
You can create a new Digidentity account later using the same email address. Your previous products, registrations and data will not be restored automatically.
For more information about how we process and delete your data, please review our Terms and Conditions.