Most identity verifications are completed within around 15-30 minutes, as long as all required documents and information are available.
Manual verification for certain products
For some products — such as eHerkenning level 4 — an additional manual verification step is required. In these cases, the total processing time may take up to 1 working day.
If a manual check is needed, you will be informed during the process. Once the verification is completed, you will receive a confirmation immediately.
Document marked as “pending”
If your document is shown as pending on our website, it means it is still being processed.
- In most cases, this takes only a few minutes.
- During busy periods, processing may take up to 30 minutes.
Because many checks are carried out by our staff, documents uploaded outside our opening hours may remain pending for longer.
If your document stays pending for more than 60 minutes during office hours, please contact our service desk for assistance.