The Digidentity Wallet app securely stores your products and works similarly to an authenticator app. You use your 5-digit PIN to log in and use your products.
Do you have a new phone? Then you need to set up your Digidentity Wallet again on your new device.
Note: you can only link one device to your Digidentity account at a time.
How to restore access to your account:
- Install the Digidentity Wallet app
- Tap Log in
- Enter your email address
- Enter the verification code you receive
- Select Start recovery
- Complete the identity verification
- Set a new 5-digit PIN
During the recovery process:
- a new authenticator (5-digit PIN) is created on your new device
- the authenticators on your old device is automatically deactivated
- your identity is verified again
This process is free of charge.
Important: Always use the same email address you originally used to request your Digidentity products. Your products are only available in the account with that email address.
After restoring access to your account, you can immediately use your products again.
If you have any questions or experience issues, please contact us via helpdesk@digidentity.com