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Digidentity
Digidentity Wallet App

Digidentity Wallet App

Help articles about using the Digidentity Wallet app for identity verification, authentication.

Scanning & Identity Verification ▼

How Do I Upload My Identity Document?
What is NFC?
How can I upload my ID without NFC?
Why doesn't the Digidentity Wallet App accept my identity document?
How do I fix issues with NFC scanning?
I'm stuck on a screen with a moving blue head

Log In & Using the Wallet ▼

I cannot access my Digidentity Wallet app. How do I regain access?
Why do I need the Digidentity Wallet app to log in?
I entered my PIN incorrectly too many times. What now?

App & Device ▼

I have a new phone. How do I transfer my Digidentity Wallet?
What is the Digidentity Wallet app and why do I need to use it?
What are the device requirements for the Digidentity Wallet app?
How do I update the Digidentity Wallet App?

App Problems ▼

Why am I receiving an animal error code in the Digidentity wallet app?
The app is crashing. What should I do?
Why is the open app button not working?
I don't have a compatible device, what now?

Digidentity helpdesk