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  1. Digidentity
  2. Digidentity Wallet App

Digidentity Wallet App

Help articles about using the Digidentity Wallet app for identity verification, authentication.

Scanning & Identity Verification ▼
  • How Do I Upload My Identity Document?
  • What is NFC?
  • How can I upload my ID without NFC?
  • Why doesn't the Digidentity Wallet App accept my identity document?
  • How do I fix issues with NFC scanning?
  • I'm stuck on a screen with a moving blue head
Log In & Using the Wallet ▼
  • I cannot access my Digidentity Wallet app. How do I regain access?
  • Why do I need the Digidentity Wallet app to log in?
  • I entered my PIN incorrectly too many times. What now?
App & Device ▼
  • I have a new phone. How do I transfer my Digidentity Wallet?
  • What is the Digidentity Wallet app and why do I need to use it?
  • What are the device requirements for the Digidentity Wallet app?
  • How do I update the Digidentity Wallet App?
App Problems ▼
  • Why am I receiving an animal error code in the Digidentity wallet app?
  • The app is crashing. What should I do?
  • Why is the open app button not working?
  • I don't have a compatible device, what now?
Digidentity helpdesk