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Whether you can remove a product from your Digidentity Wallet depends on the status of the product.
Which situation applies to you?
You have an active product
Turn off automatic renewal in the Digidentity Wallet app. The product will remain available until the end date of your current subscription.
Your product has the status “Incomplete”
Cancel the incomplete registration in the Digidentity Wallet app if you no longer need the product.
I have an active product
An active product cannot be removed immediately from the Digidentity Wallet app. However, you can turn off automatic renewal for the subscription.
Turn off automatic renewal
- Open the Digidentity Wallet app and log in.
- Select the card for the relevant product.
- Tap Manage subscription.
- Tap Cancel subscription.
- Confirm the cancellation.
After cancellation, the Cancel subscription button changes to Subscribe. This confirms that automatic renewal has been turned off successfully.
Important
Cancelling only stops automatic renewal. Your current subscription remains valid until its original end date.
Once the subscription expires, the product will automatically disappear from your Digidentity Wallet app.
Cancelled by mistake?
As long as your subscription has not expired, you can turn automatic renewal back on until five days before the subscription end date.
- Open the relevant product in the Digidentity Wallet app.
- Tap Manage subscription.
- Tap Subscribe.
Automatic renewal is now enabled again.
My product has the status “Incomplete”
If you started a product registration but did not complete it, the product will appear in your wallet with the status “Incomplete”.
This can also happen if the registration was interrupted while you were recovering access to your account.
Important
Only cancel the registration if you no longer need the product.
If you want to complete the registration or recover access to your account, select Continue registration instead of Cancel registration.
Cancel an incomplete registration
- Open the Digidentity Wallet app.
- Tap the product with the status “Incomplete”.
- Tap Cancel registration.
- Confirm the cancellation.
The incomplete product registration will then be removed from your wallet.
I cannot access my account
If you can no longer access your Digidentity account, restore your account access first:
I received an invoice or have a question about a payment
If you recently received an invoice or have a question about a payment, contact our Accounts Receivable team at debiteuren@digidentity.com .
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