If you enter your 5-digit PIN incorrectly too many times in the Digidentity Wallet app, the app will be blocked for security reasons.
This is a security measure to protect your account and your Digidentity products.
Can my PIN be unlocked?
No. For security reasons, a blocked PIN cannot be unlocked by our support team.
To regain access, you must complete the account recovery process.
What does account recovery mean?
During account recovery:
- A new authenticatorwill be created on your device
- You will verify your identity again
- You will set a new 5-digit PIN
The recovery process is free of charge.
Click here for the recovery instructions
Why does this happen?
The Digidentity Wallet app functions like an authenticator app. To prevent unauthorised access, the app automatically blocks after too many incorrect PIN attempts.
This helps protect your identity and prevents misuse of your Digidentity products.