- How Do I Upload My Identity Document?
- Which products require identification using NFC?
- What is NFC?
- How can I upload my ID without NFC?
- What is meant by the 'back side' of my passport?
- Why doesn't the Digidentity Wallet App accept my identity document?
Digidentity Wallet App
Help articles about using the Digidentity Wallet app for identity verification, authentication.
Scanning & Identity Verification
Log In & Using the Wallet
- I cannot access my Digidentity Wallet app. How do I regain access?
- Why do I need the Digidentity Wallet app to log in?
- How can I cancel my product subscription?
- How do I remove a product from my wallet?
- I entered my PIN incorrectly too many times. What now?
- What can I do if I don't receive an SMS code?
App & Device
- I have a new phone. How do I transfer my Digidentity Wallet?
- My device isn't supported. What can I do?
- Can I use the Digidentity Wallet on multiple phones or devices?
- What is the Digidentity Wallet app and why do I need to use it?
- What are the device requirements for the Digidentity Wallet app?
- How do I update the Digidentity Wallet App?
App Problems