Have you purchased the wrong eHerkenning product, do you need a higher eHerkenning level, or would you like to switch to a longer subscription term?
You can change or upgrade your existing eHerkenning product through the upgrade process.
First check which product you need
The organisation you want to log in to determines which eHerkenning level and product you need.
If you are unsure, contact the relevant organisation or use our eHerkenning tool.
Would you only like to switch to a longer subscription term?
Select the same eHerkenning product you currently have, but choose a longer subscription term.
Have you accidentally purchased a higher eHerkenning level than you need?
Do not purchase another product through the upgrade process. For help correcting your order, contact the Service Desk at helpdesk@digidentity.com.
How can I change or upgrade my eHerkenning subscription?
Follow these steps if you want to change your eHerkenning product, upgrade your level, or choose a longer subscription term:
- On your PC or laptop, log in at my.digidentity.eu.
- Click Products.
- Select the eHerkenning product with the required level and a subscription term that is equal to or longer than that of your current product. Then click Buy now.
- Your existing details will be retrieved automatically. Provide any additional information if requested.
- Complete the registration process. You can then immediately start using your new eHerkenning level, product and subscription term.
How will a change or upgrade be invoiced?
After completing the payment and registration process, you will receive a new invoice.
When you change or upgrade your product, we will credit the remaining value of your current subscription towards the new product. You will only pay the difference.
⚠ Important
You are only eligible for this credit if you select a subscription term that is equal to or longer than the term of your current product.
If you select a shorter subscription term, no credit can be applied and you will need to pay the full price of the new product.
Do you still see a message saying that you are not authorised after upgrading your subscription?
Contact the Service Desk at helpdesk@digidentity.com.