Have you purchased the wrong eHerkenning subscription, do you want to switch to a different product, or do you need a higher eHerkenning level?
If your current eHerkenning level is too low, you can usually upgrade your existing eHerkenning product. If you need a different product, you can change your existing subscription.
First check which product you need
The organisation or service provider you want to log in to determines which eHerkenning level and product you need.
If you are unsure which level you need, contact the organisation you want to log in to or use our eHerkenning tool .
Have you accidentally purchased a higher eHerkenning level than you need?
Do not purchase another product through the upgrade process. For help correcting your order, contact the Service Desk at helpdesk@digidentity.com .
How can I change or upgrade my eHerkenning subscription?
Follow these steps if your current eHerkenning level is too low or if you want to change your eHerkenning subscription to a different product:
- On your PC or laptop, log in at my.digidentity.eu.
- Click ‘Products’.
- Select the eHerkenning subscription with the required level and subscription term. Then click ‘Buy now’.
- Your existing details will be retrieved automatically. Provide any additional information if requested.
- Complete the registration process. You can then immediately start using your new eHerkenning level, product and subscription term.
How will a change or upgrade be invoiced?
After completing the payment and registration process, you will receive a new invoice. The amount will be recalculated based on your new product.
When you change or upgrade your subscription, we will credit the remaining term of your current subscription. You will only pay the difference for the new product.
⚠ Important
You are only eligible for this credit if you select a subscription term that is equal to or longer than the term of your current product.
If you select a shorter subscription term, no credit can be applied. You will then need to pay the full price of the new product.
Do you still see a message saying that you are not authorised after changing or upgrading your subscription?
Contact the Service Desk at helpdesk@digidentity.com .