If the price adjustment following an eHerkenning upgrade was not processed correctly, please contact our Accounts Receivable department at debiteuren@digidentity.com.
Include as much relevant information as possible, such as:
- the upgrade you completed;
- when you completed the upgrade;
- the email address linked to your Digidentity account;
- your organisation’s name and Chamber of Commerce (KvK) number;
- any relevant invoices or screenshots.
Providing this information will help our Accounts Receivable department investigate and respond to your request more quickly.