eHerkenning subscriptions renew automatically at the end of their term, for the same duration as the original subscription.
- A 1-year subscription will automatically renew for another 1 year.
- A 2-year subscription will automatically renew for another 2 years.
- A 3-year subscription will automatically renew for another 3 years.
You will receive renewal reminders 60, 45, and 30 days before your subscription expires.
Cancelling your subscription
To stop automatic renewal:
- Log in to the Self Service Portal on your PC or laptop.
- Select your organisation.
- Under “My Products”, select the subscription you want to cancel.
- Click “Cancel subscription”.
- Confirm the cancellation.
After cancellation, you can continue using the product until the original subscription end date.
If you no longer have access to your account, or if you have recently received an invoice, please contact debiteuren@digidentity.com .