Account Maintenance

Update Details

• How can I update my name and address details?
• How can I change my email address?
• The identity document that I used for registration has expired, what should I do?

Recover Login

• How do I recover my password?
• How do I recover my two-factor authentication?
• I forgot my password and don't have my old phone number/authenticator
• My account is blocked. What can I do?

Renew certificates and authorisations

• Renew authorisations and certificates

Delete Account

• How do I delete my account?
• Why have I received an email stating that my account will be deleted?