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  2. Registration

Registration

Returning, Guidance, Troubleshooting

General

  • How do I return to my registration?
  • Why has my coupon code not been accepted?
  • Can I verify using an expired document?
  • How do I know if I have completed the registration process?

Email

  • I haven't received my email confirmation code
  • Why wasn't my email confirmation code accepted?

Two-Factor Authentication

  • What is two-factor authentication?
  • How do I set up two-factor authentication?

App Upload

  • How do I upload my identity document?
  • What is a QR code and where can I find it?
  • Why is the open app button not working?
  • What is NFC?
  • I'm having trouble using NFC
  • I don't have a compatible device, what now?
See all 8 articles

Verification

  • Processing is taking longer than expected: What do I do?
  • Why was my document upload rejected?
  • Why do I need to provide previous address history?
  • My address is not listed, what do I do?
  • Do I need to provide my gender?
  • What is a manual check?
See all 8 articles
Digidentity helpdesk