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Returning, Guidance, Troubleshooting
How do I return to my registration?
Why has my coupon code not been accepted?
Can I verify using an expired document?
How do I know if I have completed the registration process?
I haven't received my email confirmation code
Why wasn't my email confirmation code accepted?
What is two-factor authentication?
How do I set up two-factor authentication?
How do I upload my identity document?
What is a QR code and where can I find it?
Why is the open app button not working?
What is NFC?
I'm having trouble using NFC
I don't have a compatible device, what now?
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Why was my document upload rejected?
My address is not listed, what do I do?
Do I need to provide my gender?
What is a manual check?
Why is my document taking a long time to verify?
I received an email saying that my registration couldn't be completed