Registration

General

• How do I return to my registration?
• Why has my coupon code not been accepted?
• Can I verify using an expired document?
• How do I know if I have completed the registration process?

Email

• I haven't received my email confirmation code
• Why wasn't my email confirmation code accepted?

Two-Factor Authentication

• What is two-factor authentication?
• How do I set up two-factor authentication?

App Upload

• How do I upload my identity document?
• What is a QR code and where can I find it?
• Why is the open app button not working?
• What is NFC?
• I'm having trouble using NFC
• I don't have a compatible device, what now?

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Verification

• Processing is taking longer than expected: What do I do?
• Why was my document upload rejected?
• Why do I need to provide previous address history?
• My address is not listed, what do I do?
• Do I need to provide my gender?
• What is a manual check?

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