If you receive an email from us after providing your documentation saying that your registration couldn't be completed, it may be that the final check of your details was not successful. This is often due to mismatching details on your profile. In this case, we advise that you check the following:
Check your profile details
When adding your personal details, is it possible that you misspelt your name or provided the wrong date of birth? Please click here to view your personal details and check the following:
- That you have entered your full legal name (not shortened using initials)
- That you have provided your full forename and not a nickname
- That your name is spelt correctly
- That your date of birth is correct
We will reprocess the final check automatically should any of these details change.
Contact our help desk
If your personal details have been entered correctly, but you still have not been able to complete your account, please contact our service desk. Our team can then look into this further in order to see if there is a resolution.