To upload a photo-ID document for verification, you will first need to have the Digidentity Wallet app installed on a smartphone or tablet.
Downloading the app
You can download our free app from the relevant app store on your smartphone or tablet by searching for 'Digidentity Wallet'. Alternatively you can download it directly from the following links:
How to start your upload
To start uploading your document, you'll need to be logged in to our registration web page. If you no longer have that page open, please see: How do I return to my registration?
Once logged in, you should reach a page titled 'Prove your identity'. To continue, please select your situation from the list below:
I'm following these steps on the same device where I've installed the app
- On the 'Prove your identity' page, under the third step 'Open the Digidentity Wallet app from here', tap the 'Open app' button.
- The Digidentity Wallet app should then automatically open on your screen and ask you to select the document you would like to upload.
- Follow the steps shown on the app to proceed with your upload.
Should you have any trouble using the 'Open app' button, please see: Why is the open app button not working?
I'm following these steps on a computer
- Open the Digidentity Wallet app on your smartphone/tablet and select 'Scan QR Code'. A camera interface will then open on your device.
- Aim the camera towards the QR code shown on your computer screen (this is a black and white square barcode). The QR code will then be automatically recognised and you'll be asked to choose the document you would like to upload.
- Follow the steps shown on the app to proceed with your upload.
Should you have any issues finding or scanning the QR code, please see: What is a QR code and where can I find it?
After you have successfully uploaded your document, please return to the registration in your browser and wait for your document to be processed (this can sometimes take a short while).
In the case that your document cannot be verified, we advise you to repeat the steps above to retry the upload. Should verification continue to be unsuccessful or if you have any other issues, please contact our service desk.