After scanning your identity document with the Digidentity Wallet app, we will ask you to take a photo of yourself. We compare this photo with the photo on your identity document.
A blue head will then appear on the screen. The head will move up and down or from side to side. Move your head slowly in the same direction. This allows the app to check that you are in front of the camera and that a live image is being recorded.
⚠ No live movement detected
Are you unable to complete the check, or do you see the message ‘No live movement detected’? Follow the tips below before trying again.
Tips for completing the check successfully
- Temporarily turn off Low Power Mode or Battery Saver on your phone. This mode may reduce camera and movement-detection performance.
-
Are you using an older iPhone? Temporarily reduce its visual effects:
- Go to Settings > Accessibility > Motion and turn on Reduce Motion.
- Go to Settings > Accessibility > Display & Text Size and turn on Reduce Transparency.
This reduces animations and visual effects and may improve performance on older devices.
- Stop any screen recording and close other apps that are actively using the camera, such as a video-calling app.
- Check that your phone is not too warm. If the device feels warm, allow it to cool down for a few minutes before trying again.
- Stand in front of a plain, uncluttered background, such as a wall without objects or busy patterns. This helps the camera recognise your face and movements.
- Make sure your face is well and evenly lit. Avoid bright light behind you, such as light from a window or lamp.
- Hold your phone directly in front of your face, with the camera at approximately eye level.
- Make sure that you are the only person in view and that your entire face is visible. Do not wear sunglasses, a cap or any other face covering during the check.
- Follow the movement of the blue head slowly and accurately. Do not move too quickly, and keep your phone as still as possible.
How do I return to my registration?
Are you no longer on the registration page? Follow the steps in this article: How do I return to my registration?
Are you still experiencing the same problem?
Does the problem continue after you have tried the tips above? Please contact our Service Desk. If possible, tell us which phone model and software version you are using. We will be happy to help.