If you have forgotten your password or have lost access to your two-factor authentication, it is possible to recover one of these details by following the instructions in the appropriate page below:
If you have lost both your authenticator and password details, please contact our service desk from the email address your Digidentity account is registered to, including the following information:
- Confirmation that you have forgotten your login details and would like us to reset your account
- Your full name
- Your date of birth
Once our team has received this request, we will proceed with the request and contact you as soon as possible.