Does your eHerkenning product show that your purchase has been rejected? There can be several reasons for this.
Why has my eHerkenning purchase been rejected?
A purchase may be rejected for reasons including:
- your authorisation has been revoked or rejected;
- your authorisation has expired or been terminated;
- your identity document could not be verified;
- the payment for your purchase or renewal was not processed successfully.
Have you already renewed your product or completed the payment?
If your purchase still shows as rejected, please contact our Service Desk at helpdesk@digidentity.com.
What can I do next?
In many cases, our Service Desk can check why your eHerkenning purchase was rejected and advise you on the next steps.
Please contact our Service Desk at helpdesk@digidentity.com if:
- you do not know why your purchase was rejected;
- you believe your authorisation should still be valid;
- you have already completed your payment or renewal;
- you are unable to continue with your registration or use eHerkenning.
When contacting us, please include the email address linked to your Digidentity account and, if possible, the eHerkenning product concerned.