If you have changed name or address since creating your Digidentity account, it is important that you update your details on your Digidentity account before accessing GOV.UK services.
Each time you add new information to your Digidentity account, your details will be reprocessed to make sure that we can still find enough information to confirm your identity. For this reason, when you have changed name or address, please add your new information using the 'add a new name/address' option rather than editing existing details. Please follow the steps below to add your updated information:
Updating your name
- Log in to your account via https://my.digidentity.eu/person_details
- Once logged in, select 'Add a new name'
- Once your information is updated, return to your account page and select 'continue' from the Pending Products section. You will then be asked to confirm any changes you've made.
Updating your address
- Log in to your account page via https://my.digidentity.eu/addresses
- Once logged in, select 'Add new address'
- Once your information is updated, return to your account page and select 'continue' from the Pending Products section. You will then be asked to confirm any changes you've made.
Accessing GOV.UK services
Once your information has been updated, to continue to access GOV.UK services with your account, please see the following article for steps to log in: How do I get back to the registration web page? If you have already completed your verification, you will be automatically redirected to the GOV.UK service you require.