The Service Desk will always try to assist you with your request. However there will be circumstances where your specific issue is not within their scope. At this point you will be asked to use your regional HPE People Care portal for further assistance.
Current support opening times are as follows:
- Monday - Friday: 08:00-16:00 (GMT) Chat and Phone contact
- Saturday: Closed
- Sunday: Closed
NB: If your request is urgent and outside our support operating hours then please access your regional HPE People Care portal for assistance.
Contact details:
Note: If you have received an invitation to register from HPE, you will NOT receive an invoice.
When should I contact the Service Desk?
You can contact the Service Desk for issues relating to:
- Logging into your account
- Problems with your smart card
- Assistance throughout the registration process, this may include:
- Help navigating the Digidentity Wallet app/creating your smart card
- Help uploading your Identity Document.
- If you encounter unexpected errors.
- General queries regarding the registration.
- Updating your account details.
- General queries about eSignature and Qualified Electronic Signatures.
- General questions about Data, Security and Privacy.
If you query is outside the scope of the Service Desk then you will need to access your regional HPE People Care portal for assistance. If you are unsure as to whether your specific query should be directed to the Service Desk or to HPE People Care, please contact the Service Desk first. If they cannot assist, an agent will inform you that:
Your question will be directed to HPE admins. Please log a People Care case via your internal HPE portal page, which may be accessed via this link.
When should I contact HPE People Care?
The below categories of questions should be directed to your regional People Care:
- Questions regarding invitations for registration (For example: invitation not received, request to have the invitation resent etc).
- Employees not agreeing to register for QES
- HPE policy
- Questions related to signing HR documents with Adobe or storing of the documents.