When you try to sign a document and get the error message saying 'It looks like you've reached the maximum number within your current plan. Please check your account plan to get more signing capacity.'
This can have two causes:
You have purchased a single sign or 5- sign Signatures product
If you have purchased a single sign or 5- sign product and need to sign more signatures you need to purchase additional signatures.
Solution: Please log in to your account and purchase additional signatures.
You have selected the wrong Certificate during the signing process
During the signing process you will be requested to select a Certificate. This certificate is the authenticator on your Digidentity Wallet. See the screenshot below:
The correct authenticator is the certificate with the shield and the number 4 in it. You cannot use the level 0 authenticator to sign with a Qualified signature or eSeal.
If there is any confusion because you can select more than one authenticator, you can easily remove the authenticator you do not wish to use by following these steps:
Log in at https://my.digidentity.eu/
Go to the Settings tab → click Set Up Two-Factor Authentication. If prompted, enter your password.
You will see an overview of your certificates. Click the three dots next to the authenticator you wish to remove and select Remove Authenticator.