To transfer your certificate to a new device, you will need access to the original certificate on your old device. If you have lost access to your old certificate, please see the following page instead: How do I recover my certificate or 5-digit PIN?
The most simple way to complete your certificate transfer is to log into our web page on a computer or laptop using the steps below:
Logging in on a computer
- On your computer, go to https://my.digidentity.eu/
- Open the Digidentity Wallet app on your old device and scan the QR code to log in
- In the 'Settings' section, select 'Change two-factor authentication'
- In the ‘Authenticators in your app’ box, select ‘Transfer to new device’
- You will then be asked if you have access to the device that your existing certificate is set up on, if you do still have access to this device, select 'Continue with existing'
- A QR code will now be shown on the screen. Open the Digidentity Wallet app on your new device and scan the code to create your new certificate
- Enter a 5-digit pin to secure your certificate, then repeat the pin to confirm
- Now that your new certificate has been set up, a notification will be sent to your old device so the previous certificate can be deleted. Enter the 5-digit PIN of your old certificate to confirm.
Logging in on a mobile device (smartphone or tablet)
It is also possible to complete your transfer purely on a mobile device if necessary. Please find steps to help you transfer below:
- On your old device, go to https://my.digidentity.eu/
- Tap 'Open app' to log in, then return to your web browser
- In the 'Settings' section, select 'Change two-factor authentication'
- In the ‘Authenticators in your app’ box, select ‘Transfer to new device’
- You will then be asked if you have access to the device that your existing certificate is set up on, if you do still have access to this device, select 'Continue with existing'.
- On the next page, do not select 'Open with the app'. Instead, open your browser settings and select to view the page in Desktop mode.
- You should now see a QR code on the page. Open the Digidentity Wallet app on your new device and scan the code to create your new certificate.
- Enter a 5-digit pin to secure your certificate, then repeat the pin to confirm
- Now that your new certificate has been set up, a notification will be sent to your old device so the previous certificate can be deleted. Enter the 5-digit PIN of your old certificate to confirm.