Have you received an email from BVCM or a payment demand containing a BVCM case number?
This means that one or more outstanding Digidentity invoices have been transferred to our debt collection partner, BVCM.
Important
Once an invoice has been transferred to BVCM, additional collection costs and statutory interest may apply.
Why have I received a payment demand from BVCM?
Before an outstanding invoice is transferred to BVCM, we send:
- The original invoice.
- A first reminder, sent 17 days after the invoice date.
- A second reminder, sent 28 days after the invoice date.
These messages are sent to the billing email address registered on your account.
If payment is not received after the second reminder, the outstanding invoice(s) will be transferred to BVCM and the associated product may be blocked.
How can I find the original invoice?
The invoice number and outstanding amount are included in your BVCM case.
If you cannot locate the original invoice, search your email inbox using the invoice number and check your spam or junk folder as well.
Can I still pay the original invoice amount?
Yes, but only for a limited period.
You can still pay the original invoice amount directly to us for a short period after receiving the second payment reminder, before the invoice is transferred to the debt collection agency.
Once an invoice has been transferred to BVCM, the full outstanding amount must be paid directly to BVCM and additional costs and interest may be charged.
What additional costs can be charged?
Once a claim has been transferred to BVCM, collection costs are added in accordance with Dutch legislation.
These costs amount to at least 15% of the first €2,500 of the outstanding balance, with a minimum charge of €40.
Why did I receive an invoice for a renewal I did not request?
Some Digidentity products, including eHerkenning subscriptions, renew automatically at the end of the subscription period.
Before the renewal takes place, a notification email is sent to inform you of the upcoming renewal.
Managing, renewing or cancelling subscriptions is the responsibility of the user or the company administrator within the organisation.
To cancel a subscription:
- Open the Digidentity Wallet app and log in.
- Select the relevant product card.
- Tap Manage subscription.
- Tap Cancel subscription.
- Confirm the cancellation.
My product has been blocked. What should I do?
Products associated with unpaid invoices may be blocked after the second payment reminder.
Access can be restored once all outstanding invoices and any additional costs have been paid in full.
I emailed about my BVCM case but have not received a reply yet
Please do not send multiple emails regarding the same case.
We use the date of your first email as the official date of receipt for any follow-up actions. Sending additional emails may delay processing.
Can I discuss my BVCM case by phone?
No. Questions regarding BVCM cases are handled exclusively by email and cannot be processed over the phone.
Need help?
If you have questions regarding your BVCM case, please contact us by email (debiteuren@digidentity.com) and include your BVCM case number.