The SERMI authorisation is stored on the mobile device of the individual independent operator employee (IOE). In case this employee loses access to their mobile device (e.g., due to loss or theft), they must contact their respective Conformity Assessment Body (CAB). The CAB can issue a new authorisation.
Please note that there are costs involved in re-issuance process. These costs are available in the CAB's commercial contract with Digidentity.