Service Queries |
Solutions |
Forgotten Pin Code -You’ve forgotten your PIN code and can no longer access the Digidentity Pacific app . |
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Wrong Pin Code -If you enter your PIN code wrong too many times, you will be blocked from the Digidentity Pacific app. |
Please contact Autodata Support |
Identity Document is Blocked You document has been rejected too many times and you are blocked from the Digidentity Pacific app . |
Please contact Autodata Support |
Lost Device or Deleted the Digidentity Pacific app. - You’ve lost your mobile phone or have removed the Digidentity Wallet app AU, |
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Invitation doesn’t work -The invitation link sent by your Garage Administrator doesn’t work. |
Please contact Autodata Support |
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Unable to download the Digidentity Pacific app -Your phone doesn’t allow you to download the app.
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The Digidentity Pacific app has specific device requirements. This is due to security reasons (e.g., the operating system no longer receives security updates from the software manufacturer). Devices that do not adhere to these requirements are prevented from being downloaded. If your device is not compatible, please use a different device. |
App Error Codes |
Please see Tips if the error has not been resolved or please contact Autodata Support |
Why was my document rejected |
Please select the link for:Tips Otherwise contact Autodata Support |
Why was my letter of Authorisation rejected ? |
Please contact Autodata Support |