This article explains when a refund may be possible and how you can submit a request.
General refund policy
According to Digidentity’s General Terms & Conditions, paid invoices are generally not refunded.
Exception: In certain situations, a refund may be considered — for example when a purchase was not fully completed (e.g. payment was made but the registration was not completed).
In such cases, Digidentity may issue a refund. An administrative fee may be charged to cover verification and processing costs.
Subscription fees that have already been paid are not refunded for the remaining subscription period.
When might you be eligible?
In exceptional circumstances, a refund may be possible if:
- The product registration was not completed
- There was a demonstrable duplicate payment
- A technical error occurred during the payment process
- There was a demonstrable duplicate purchase of the same product
Each request is reviewed on a case-by-case basis.
How do you submit a request?
If you would like to request a refund, please contact our team by email:
- Email: debiteuren@digidentity.com
Please include the information below so we can assess your request.
What information should you include?
- Your invoice or order number
- The name of the Digidentity product
- The date and amount of the payment
- The reason for your request
- The email address used to place the order
- Any relevant supporting evidence (for example screenshots)
Review and processing
After we receive your request, we will review whether you are eligible for a refund.
If your request is approved, it may take a few business days for the refunded amount to appear in your account, depending on your bank or payment provider.
Questions?
Do you have questions about your invoice or payment? Please contact us at debiteuren@digidentity.com.