Digidentity provides support through different Service Desks, depending on the product you are using. Use the information below to determine which Service Desk you should contact.
Important: All eSignature (eSGN) products are supported by both the EU and UK Service Desks.
Please note: For the fastest resolution, we recommend contacting us via chatbot or email. Phone support is available on a limited basis.
International Service Desk
The International Service Desk provides support in English.
You should contact the International Service Desk if you are using:
- UK-specific Digidentity products
- UK-issued certificates
You can contact the UK Service Desk via:
- Email: helpdesk@digidentity.co.uk
- Phone: +44 (0)330 05 83 454
- Live chat: available via your Account Page or the helpcenter
Opening hours
- Monday to Friday: 09:00 – 17:00 (CET)
- Saturday and Sunday: Closed
- We are closed on Dutch public holidays.
Costs
Calls cost no more than calls to geographic numbers (01 or 02). Your telecom provider must include these calls in inclusive minutes and discount schemes in the same way.