You can request Autodata/MVIS support in two ways:
Submit a ticket via the Autodata Customer Portal
Send an email to: austechnical@autodata-group.com
When reaching out to Autodata Support, please include the following details to help us resolve your issue efficiently:
*Device Make/Model* Please provide the device and model information (e.g., Apple iPhone 13 Pro Max)
*App version* Please provide the current app version. This is visible in the app under ‘settings’ (cogwheel top right)
*Issue Description* Provide a detailed issue description. Include any error messages and steps taken before the problem arose. Which action are you trying to complete?
*Troubleshooting* Enter any previous troubleshooting steps executed.
*Screenshots* If available, please include screenshots and screen recordings (especially of error messages)
Example Support Message
Device Make/Model: Apple iPhone 13 Pro Max
App Version: 4.2.1
Issue Description: Error “Unable to verify business information” appears when uploading documents.
Action Attempted: Providing Business Information
Troubleshooting: Restarted the app and phone, and reinstalled the app.
Screenshots: Attached.