Identity reports are generated upon a users completion of the registration process for specific products. The report can only be downloaded by an organisation administrator logged into the Self Service Portal (SSP).
To locate and download, follow these steps:
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Using a desktop computer, log in to the Self Service Portal
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Click on the organisation
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Click on 'Users' in the left-hand menu
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Select the user in question
- Click the download icon in line with the completed product, under the section 'Subscriptions and Products'
You can also access an instructional video on downloading a user's identity report here.