GOV.UK Verify

Adding your personal details

• Digidentity was unable to verify my identity. What now?
• Processing is taking longer than expected: What do I do?
• Do I need to provide my previous name(s)?
• Why do I need to provide previous address history?
• I received an email saying that my registration couldn't be completed

Prove your identity

• What documents will I need to prove my identity?
• Why was my mobile contract rejected?
• Why are my UK driving licence details being rejected?
• Why are my UK passport details being rejected?
• Can I verify using an expired document?
• What are the identity questions?

About GOV.UK Verify

• Why have I been directed to verify my identity?
• How does Digidentity verify my identity?
• What services can I access using Digidentity?
• Is the information on my Digidentity account secure?
• Are there any fees or charges?
• Will registering for GOV.UK Verify affect my credit report?

GOV.UK services

• I received a letter from HMRC Digital Services stating that I can no longer log in with GOV.UK Verify. What do I do?
• What can I do if I can't verify online?
• Why is the GOV.UK service I want to access no longer available via Digidentity?
• My verification is complete. How do I log in to GOV.UK services?
• Alternative ways to apply for a basic DBS check
• How can I see the status of my DBS check?