Submit a request
Account setup, adding your personal details, and verifying identity documents
Step 1: Confirm your email address
I haven't received my email confirmation code
Why wasn't my email confirmation code accepted?
Step 2: Confirm your mobile phone number or two-factor authentication
I haven't received my SMS confirmation code
What is two-factor authentication?
Step 3: Add your personal details
Digidentity was unable to verify my identity. What now?
Processing is taking longer than expected: What do I do?
Do I need to provide my previous name(s)?
Why do I need to provide previous address history?
My address is not listed, what do I do?
Do I need to provide my gender?
Step 4: Prove your identity
What documents will I need to prove my identity?
Why was my mobile contract rejected?
Why are my UK driving licence details being rejected?
Why are my UK passport details being rejected?
What are the identity questions?
What is a manual check?
See all 9 articles