There are two main ways to log in with Digidentity depending on the device(s) you are using:
- Log in with a single mobile device. This refers to a smartphone or tablet only.
- Log in with a computer or laptop with the help of a smartphone or tablet.
If you're logging in without a computer on a single mobile device:
As long as you already have a GOV.UK Verify registration you can log in by starting from a web application on your phone or tablet.
- Open this link in your web application (Chrome, Firefox, Google or other): https://www.signin.service.gov.uk/paused/digidentity and select the service you need OR; follow the instructions provided by the GOV.UK Service you want to access.
- Answer the initial screening questions from the government service.
- When you reach Digidentity's login page you should see the 'Open app' button. Please select this.
- If you set up a smart card authenticator the app should open on your device and prompt you to log in and enter your 5-digit pin; If you set up an SMS authenticator you will be sent an SMS login code which you can enter in the field shown.
- You should then be redirected back to the web browser in order to continue with the government service. If not, return to the web application to continue.
If you're logging in using a computer or laptop:
- Open this link in your computer's web browser (Chrome, Firefox, Safari, Microsoft Edge or other): https://www.signin.service.gov.uk/paused/digidentity and select the service you need OR; follow the instructions provided by the GOV.UK Service you want to access.
- Answer the initial screening questions from the government service where applicable.
- Make sure you're on the Digidentity login page and not the 'Create account page'. Then enter with your login credentials.
- If you set up a smart card authenticator you can open the Digidentity app on your phone and scan the QR code shown. This will prompt you to log in and enter your 5-digit pin; If you set up an SMS authenticator you will be sent a code by text message which you can enter in the field shown on your computer.
- This completes the login process and you should then be redirected back to the government service.