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My certificate is about to expire. How can I renew it?

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Luke
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To renew a certificate that is about to expire, you will need to renew the smart card used to log in to your account and sign documents.

During your initial registration with Digidentity, you will have created a smart card automatically that is valid for one year. This is found inside the Digidentity app and must be renewed on a yearly basis. Renewal is free of charge and separate from your subscription.

Steps to renew your smart card

The steps to renew your smart card differ slightly depending on if you are accessing our web page on a computer, or on the mobile device where you have the Digidentity app installed. For steps to continue, please select your situation below:

I'm following these steps on a computer or laptop
  1. On your computer, go to https://my.digidentity.eu/
  2. Open the Digidentity app on your mobile device and scan the QR code shown
  3. In the 'Settings' section select 'Change two-factor authentication'
  4. In the 'Smart card' box, select 'Renew smart card'
  5. Open the Digidentity app once again and scan the QR code shown
  6. Enter a 5-digit PIN and then repeat it to create your new smart card
  7. You will then be asked to remove the old smart card by entering its 5-digit PIN
  8. To complete the renewal, in the 'Smart card' box on your computer, select 'Continue with transfer'
I'm following these steps on a mobile device
  1. Go to https://my.digidentity.eu/
  2. Tap 'Open app' to log in, then return to your web browser
  3. In the 'Settings' section select 'Change two-factor authentication'
  4. In the 'Smart card' box, select 'Renew smart card'
  5. Tap 'Open with the app' and the Digidentity app will open automatically
  6. Enter a 5-digit PIN and then repeat it to create your new smart card
  7. You will then be asked to remove the old smart card by entering its 5-digit PIN
  8. To complete the renewal, return to your web browser and select 'Continue with transfer' from the 'Smart card' box

After completing your renewal, you will receive emails to confirm both that your previous certificate has been revoked and that you have made changes to your account.

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