If you have been filling out your registration with us on the same smartphone or tablet where you have the Digidentity app installed, you will need to use the 'Open app' button on our web page to start uploading a document. The app will then open on your device ready to photograph your document.
If the 'Open app' button does not work when you tap it, please check the following:
- Ensure you have downloaded the correct app, called 'Digidentity'
- Open the app store on your device and make sure the Digidentity app is fully updated
- Close the Digidentity app fully to make sure it is not running in the background. Then return to your registration to try tapping the 'Open app' button again
- Make sure you have opened the Digidentity registration web page on the same device where you have the app installed
If you are no longer on our registration web page, please see the following article for steps to log back in: How do I get back to my registration? You should then be returned to the Prove your identity page where you will find the 'Open app' button.
If you have not been able to start your upload after checking the tips above and have access to a computer or laptop, you can also try uploading your document by scanning a QR code from your computer screen. For more information, please see: How do I upload a document using the Digidentity app?