When verifying a mobile phone contract, the provided details are checked and matched against the details held by your mobile contract provider. At this time we are only able to verify fixed contracts from EE, O2, Three and Vodafone.
Please keep in mind that your contract cannot be used for verification if it is:
- Pay as you go
- A mobile contract from outside of the UK
- A 'rolling' contract (ie. a contract that can be cancelled at any time)
Checking your details
If your mobile contract details are rejected for any reason, please check the following:
1. Check the mobile phone number listed
This must be the number associated with the contract in your name. If the contract is with a different number, you have the option to change the number.
2. Enter all names which are stated on the mobile contract
The name you provide on the verification form must match the details held by your provider exactly. Mobile contracts are also commonly registered under nicknames or middle names, so please refer to your contract details if needed.
3. Date of birth
Check that the pre-filled date of birth is correct.
4. Provide your billing address details:
We will ask for the following details:
- House or flat number
- House name (if applicable)
You will not be asked for a street name on this page. If your address has a street name, but does not have an official house name, you can leave the 'house name' field blank.
How to try your mobile contract details again
If you are no longer on our registration web page, for steps to log back in please see: How do I get back to my registration?
Contract details still not accepted?
If you have checked that all the the details are correct and the verification continues to be unsuccessful, it may be possible for you to complete your verification using a different combination of documents. To check if you can proceed without verifying a mobile contract, please scroll to the bottom of the page, select the ‘Back’ link and state 'NO, I DON'T' to having a mobile contract.