Online verification is not mandatory. Therefore, if you are unable to complete your GOV.UK verification with Digidentity, there are alternatives in place for you to access the GOV.UK service you need. For more information, please find the service you're trying to access below:
Universal Credit
For information about the alternatives available to you, please contact Universal Credit on 0800 328 5644 and explain that you were unable to verify online.
Further contact options: https://www.gov.uk/universal-credit/contact-universal-credit
DBS Checks
It is possible to verify in person for your DBS check by visiting a local Post Office branch. Before you visit, there are few things you will need to do:
- Check which Post Office branches near you offer the DBS Validation service via the Post Office Branch Finder
- Fill out the following online form: Validate your identity at the Post Office
- Once you have filled out the form, you will receive a copy by email. You will need to bring this with you to the Post Office branch along with the documents you selected.
For more information and DBS contact details, please see: Alternative ways to apply for a basic DBS check
HMRC Tax
For information about the alternatives available to you, please contact HMRC and explain that you were unable to verify online.
- For issues relating to your Personal Tax account (including checking your company car tax, checking your income tax, or registering as a trusted helper) please contact HMRC on 0300 200 3300.
- To complete a Self Assessment tax return, please contact HMRC on 0300 200 3310
- For issues relating to your National Insurance Number, please contact HMRC on 0300 200 3500
Further contact options: https://www.gov.uk/contact-hmrc
State Pensions
For information about the alternatives available to you, please contact the State Pension service and explain that you were unable to verify online.
- To check your state pension or receive a state pension forecast, please contact the Future Pension Centre on 0800 731 0175
- To claim a state pension, please contact State Pensions on 0800 731 7898
Further contact options: https://www.gov.uk/contact-pension-service
NHS Pensions
For information about the alternatives available to you, please contact NHS pensions on 0300 330 1351 and explain that you were unable to verify online.
Further contact options: https://www.nhsbsa.nhs.uk/employee-section/contact-trs-employees
DVLA
For information about the alternatives available to you, please contact the DVLA and explain that you were unable to verify online.
- To view or share driving licence information or to apply for a vehicle operator licence, please contact the DVLA on 0300 083 0013
- To report a medical condition or renew a short-term medical driving licence, please contact the DVLA on 0300 790 6806
Further contact options: https://www.gov.uk/contact-the-dvla
Rural Payments
For information about the alternatives available to you, please contact Rural Payments on 03000 200 301 and explain that you were unable to verify online.
Mortgage Deeds
For information about the alternatives available to you, please contact HM Land Registry on 0300 006 0411 and explain that you were unable to verify online.
Further contact options: https://www.gov.uk/guidance/contact-hm-land-registry