When attempting to recover your Digidentity password, you will be asked to provide the account recovery code which has been sent to you. If you created your account before 3rd November and have not accessed it since, you should be asked to provide the original account recovery code (or PUK code); this was emailed to you when you first created the account.
Due to recent changes in our system, unfortunately we are not able to resend the original account recovery code email. If you cannot immediately locate the code, we suggest the following:
* Double-check your emails: Search for emails sent from email@example.com or with 'PUK code'/'account recovery code' in the title.
* Try and remember your password: You will not need to provide an account recovery code in this case. Your password is at least 10 characters, including at least one upper case letter, one lower case letter and one number.
* Re-register using an alternative email address: If you are unable to access your account, you can start the Digidentity Verify process again as a first time user, from https://www.digidentity.eu/govuk/start.
If you don't have another email address to register with, we don't want to lose you as a user; for this reason, we can take steps to immediately deactivate the profile you have created with us. This may keep a certain amount of information on file (if you created the account before the end of 2017) but will release your email address in order to re-register again. Please note that this action cannot be reversed.
Before we do this, we require you to send a reply to firstname.lastname@example.org from your registered email address, stating the following:
* Your full name
* Your date of birth
* Confirmation that you agree to have the profile immediately deactivated in order to re-register using the same email address
Once we receive this information from you, we will proceed with the deactivation, and will contact you again as soon as it is possible to re-register.