Occasionally we receive reports of phishing emails connected to Digidentity. To make sure that an email you have received is from Digidentity and not a possible phishing attempt, please check the email address you receive the email from.
The only emails you should ever receive from us should be sent from noreply@digidentity.eu or via our support desk at helpdesk@digidentity.co.uk. These emails will be related to the following:
- The initial confirmation code to confirm your email address
- Informing you of updates to your account details
- Informing you that evidence has been accepted or rejected
- Informing you that your verification has been successful (or unsuccessful)
- The account recovery code to recover your login details
- Any support correspondence (for example after contacting us for help)
If you receive an email asking you to reconfirm your details or anything else that may not be mentioned above, please do not click any buttons or links. Digidentity will also never ask you for any information such as passwords.
You can help us combat these threats by reporting any suspicious emails to helpdesk@digidentity.co.uk
Once you have forwarded on the relevant information to us, you should delete the email.
Once you have forwarded on the relevant information to us, you should delete the email.
If you have any other concerns or queries regarding phishing scams, please do not hesitate to contact us.