In some instances, passports uploaded via a biometric chip scan cannot be accepted. In these cases, the error message below may appear:
Under these circumstances, you may upload a Driving Licence, or an ID Card if one is available to you, or you may upload your passport without performing the scan of your biometric chip. To skip this chip reading, follow the steps below:
How to skip biometric chip reading
- Click here to open the Digidentity account log in page
- Once logged in, continue with the registration and start the upload the initial upload steps (either by scanning the QR code off your computer screen, or by tapping the 'Open app' button on your phone).
- On the app, select 'Passport' as the document you would like to scan
- Select 'Continue'
- Select 'No, there's no chip symbol', when asked 'Does your passport have this chip symbol' (even if it does)
- You should now be asked to scan the photo-identity page of your passport
If further assistance is required, please contact our Service Desk.