The UK service desk provides support in English only and is unable to assist with products purchased to access government services in the Netherlands. The singular exception being support for the 'PROBAS' product (for diplomatic and international organisation representatives only).
NB: All eSignature (eSGN) products are supported by both the UK and EU service desks.
The following channels can be used to contact the UK Service Desk for support:
- Email: firstname.lastname@example.org
- Phone: +44 (0)330 05 83 454
- Live chat: available via your Account Page
- Monday to Friday : 8am – 16.30pm (London time)
- Saturday Closed
- Sunday Closed
Calls cost no more than calls to geographic numbers (01 or 02) and your telecoms provider must include these calls in inclusive minutes and any discount schemes in the same way.