If an error occurs, completely restart the application to try again. If this doesn’t help, try downloading/updating the app so you have the newest version. In rare cases that the error persists, contact us for more advice and support. It may be worth downloading the app onto another suitable device.
Articles in this section
- What is the Digidentity app and why do I need to use it?
- Which documents can I upload using the app?
- What are the device requirements for the Digidentity app?
- How much memory do I need to download the app?
- I don't have a compatible device, what now?
- What is a QR code?
- Where can I find the QR code?
- How do I upload my evidence document using the Digidentity app?
- Why do I need to take a photo of myself?
- Why is my photo quality too low?