The following article is regarding UK passport details that have been entered on our web page. If you have uploaded a photo of your passport via the Digidentity app, please see: Why was my app upload rejected?
When you enter the details of a UK passport onto our web page using the manual form (ie. entering the details yourself), the details are checked and matched against a government-approved database. Please note that we can only verify the details of a valid GBR passport. Passports of other types can be provided later in the registration process.
Checking your details
If your GBR passport has been rejected during this stage or the page states that the passport details are invalid, we advise you to double check the following details when filling out the form:
- Passport number
Your passport number should be nine characters long and should not contain any spaces
- Surname and Given names
Enter all your names into the relevant fields exactly as printed on your passport. Please enter all names in capital letters
- Date of birth
Check that the pre-filled date of birth is correct.
- Issue and Expiry dates
Enter the issue and expiry dates in DD/MM/YYYY format. Expired documents cannot be accepted.
How to try your passport details again
If you are no longer on our registration web page, please see the following article for steps to log back in: How do I get back to my registration?
You will have three initial attempts to enter your passport details before our system moves on to another document. Later in the registration process you will also be given the option to verify the passport by uploading a photo of the document using the Digidentity app.
Passport details invalid?
If you have checked that all the details are correct and the page continues to say that your passport is invalid, it may be possible for you to complete your verification using a different combination of documents. To check if you can proceed without verifying a passport, please scroll to the bottom of the page, select the ‘Back’ link and state 'NO, I DON'T' to having a passport.