If your document is marked as 'pending' on our web page, it means that the document is still being processed. This usually takes a few minutes, but may take up to 15 minutes in a busy period of the day.
As many document checks are completed by our staff, your document may remain pending for longer if it is uploaded outside of our opening hours. Our office is open weekdays from 8am to 10pm, and weekends from 8am to 5pm.
Should your document remain pending for more than half an hour, please contact our service desk for assistance.